Twigby Review 2026: Taxes Included, But Missing Key Features

Twigby is one of the lesser-known MVNOs that actually gets a lot right: taxes included, multi-network options, and strong security. But there's a reason you haven't heard much about them—they lack the customization that makes competitors like Tello stand out.

What is Twigby?

Twigby launched as a family-friendly MVNO focused on simplicity and value. Unlike carriers that bombard you with dozens of plan options, Twigby keeps things straightforward with a small selection of preset plans.

The carrier offers access to all three major networks:

• Verizon coverage
• T-Mobile coverage
• AT&T coverage

This multi-network approach, combined with taxes-included pricing, makes Twigby a solid option—but the lack of customization holds it back from being a top recommendation.

Twigby Plans and Pricing

Twigby offers simple, preset plans with all taxes and fees included:

Standard Plans

The Good News: These prices are exactly what you pay. No surprise fees at checkout.

The Bad News: You can't customize these plans. If you need 8GB, you're stuck paying for 15GB on the Plus plan. Compare this to Tello, where you can build a plan with exactly the data you need.

The Customization Gap

Here's what you're missing without build-a-plan options:

Over time, this inflexibility costs you money—even though Twigby's base prices are fair.

Our 11-Point Scoring Breakdown

We evaluate every carrier using our objective 11-point methodology:

Twigby ties with Tello at 9.5/11, but Tello earns its score with build-a-plan flexibility while Twigby earns its with included taxes. For most users, flexibility is more valuable.

Network Coverage and Performance

Twigby's multi-network approach is its biggest advantage:

Verizon Option

• Best rural coverage in the US
• Strong 5G in major cities
• Reliable for travel
• Best choice if you're frequently in remote areas

T-Mobile Option

• Fastest 5G speeds in urban areas
• Excellent city coverage
• Good suburban coverage
• May struggle in very rural locations

AT&T Option

• Solid nationwide balance
• Good mix of urban and rural
• Reliable middle-ground option

Pro Tip: Use our Coverage Checker to see which network works best at your specific address before choosing.

Security Features

Twigby takes security seriously, which sets it apart from many budget carriers:

Security Strengths

• 4-digit SIM PIN: Protects against SIM swap fraud
• Two-factor authentication: Secures your account
• No data breaches: Clean security record
• Account alerts: Notifications for suspicious activity

This puts Twigby ahead of carriers like:

• Mint Mobile (no SIM PIN protection)
• Boost Mobile (has had data breaches)
• Cricket Wireless (has had data breaches)

However, Tello and Visible offer identical security features—so security isn't a reason to choose Twigby over better alternatives.

Customer Service

Twigby maintains good customer service despite being a smaller carrier:

• Phone support: Available during business hours
• Email support: Typically responds within 24 hours
• Online help center: Basic but functional
• No live chat: This is a gap compared to larger MVNOs

The smaller customer base means less community support (fewer Reddit threads, YouTube reviews), but direct support is responsive.

Twigby vs. The Competition

Twigby vs. Tello

Verdict: Tello wins for most users thanks to plan customization. Twigby's only advantage is network choice—relevant only if you need Verizon or AT&T.

Twigby vs. Visible

Verdict: If you want Verizon and unlimited data, Visible is clearly better. Twigby wins only on entry-level pricing.

Twigby vs. US Mobile

Verdict: Twigby beats US Mobile on value (taxes included), but neither beats Tello for T-Mobile users.

Who Should Get Twigby?

Twigby makes sense for a specific audience:

Good Fit For:

• Users who want simple, preset plans
• Those who dislike customization complexity
• People who value all-inclusive pricing
• Anyone needing Verizon/AT&T but not unlimited data
• Budget users who don't need much data (2-5GB)

Not Ideal For:

• Users who want to customize their plan
• Heavy data users (no true unlimited)
• Those who prefer larger, more established brands
• Anyone who would benefit from Tello's flexibility

Better Alternatives

Before signing up for Twigby, consider these options:

For Customization: Tello

• Same 9.5/11 score
• Build exactly the plan you need
• Taxes included
• T-Mobile network
• Pay only for what you use

For Verizon Unlimited: Visible

• Higher 10/11 score
• True unlimited data
• Unlimited hotspot
• $25/month all-in
• Better value for heavy users

For Multi-Network + Customization: US Mobile

• Same 9.5/11 score
• All three networks
• Build-your-own options
• But taxes not included

How to Sign Up for Twigby

If Twigby fits your needs:

1. Visit Twigby's website
2. Choose your network (Verizon, T-Mobile, or AT&T)
3. Select a preset plan (Basic, Standard, Plus, or Premium)
4. Order your SIM card
5. Port your number (optional—keep your existing number)
6. Activate and enable security (set up SIM PIN and 2FA)

Remember: You can't customize plans, so choose the tier that covers your needs with some buffer.

Frequently Asked Questions

Is Twigby a good carrier?

Yes, Twigby is a legitimate carrier with a 9.5/11 score. It offers good value with taxes included, but lacks plan customization compared to Tello.

Does Twigby include taxes?

Yes, Twigby's advertised prices include all taxes and fees. What you see is what you pay.

What network does Twigby use?

Twigby offers access to all three major networks: Verizon, T-Mobile, and AT&T. You choose your network when signing up.

Can I customize my Twigby plan?

No, Twigby only offers preset plan tiers. You cannot build a custom plan with specific data amounts like you can with Tello.

Is Twigby better than Tello?

Only if you need Verizon or AT&T coverage. For T-Mobile users, Tello offers the same price with more flexibility.

Is Twigby better than Visible?

For light data users on a budget, yes. For unlimited data users, Visible is the better choice.

Does Twigby have good customer service?

Yes, Twigby has responsive customer service, though they lack live chat support.

Is Twigby secure?

Yes, Twigby offers 2FA and SIM PIN protection with no history of data breaches.

Can I use my phone with Twigby?

Yes, Twigby supports most unlocked phones compatible with Verizon, T-Mobile, or AT&T.

Does Twigby have 5G?

Yes, 5G access is included on all Twigby plans where network coverage is available.

What's the cheapest Twigby plan?

The Basic plan is $15/month for 2GB of data with unlimited talk and text, taxes included.

Does Twigby have hotspot?

Yes, hotspot is included but with limited data amounts depending on your plan.

Can I keep my phone number with Twigby?

Yes, Twigby supports number porting from any carrier.

Does Twigby have family plans?

Twigby offers multi-line discounts, but the family plan options are more limited than larger carriers.

What's the catch with Twigby?

The main limitation is no plan customization. You're locked into preset tiers, which may mean paying for more data than you need.

Final Verdict

Twigby earns its 9.5/11 score with legitimate strengths: taxes-included pricing, multi-network access, and solid security. It's a trustworthy carrier that won't surprise you with hidden fees.

However, for most users, there are better options:

• Want customization? Tello lets you build the exact plan you need
• Want Verizon unlimited? Visible offers true unlimited at $25/mo
• Want the lowest price? Tello starts at $10/mo vs Twigby's $15/mo

Twigby's preset plans mean you're often paying for data you don't use. With Tello's build-a-plan option, you can match your plan to your actual usage and save money every month.

Unless you specifically need Verizon or AT&T coverage with simple preset options, we recommend Tello for T-Mobile users or Visible for Verizon users.

This review is based on our independent 11-point scoring methodology. We may earn commissions from affiliate links, but this never influences our ratings. Learn more about our methodology.