Twigby Review 2026: Taxes Included and Solid Security, But Better Options Exist

Twigby is one of the quieter Verizon MVNOs on the market. It does a few things right -- taxes included in every price, decent security features, and reliable Verizon coverage. But after running it through our 11-point scoring methodology, Twigby lands at 7.6 out of 11. That is firmly average territory. The carrier checks the basics but stumbles on plan flexibility and unlimited data -- two areas where competitors pull ahead decisively.

What Is Twigby?

Twigby is a Verizon-based MVNO that positions itself as a family-friendly, no-nonsense wireless carrier. The pitch is simplicity: pick one of four preset plans, pay the price listed, and get on with your life. No hidden fees, no surprise taxes on your bill, no contract lock-in.

That simplicity is both Twigby's strength and its limitation. In a market where competitors like Tello let you build a plan down to the exact gigabyte, Twigby's rigid structure means you are frequently overpaying for data you do not use.

Key facts:

• Network: Verizon 4G LTE and 5G
• Founded: Originally launched as a budget-friendly MVNO
• Support: Phone and email (no live chat)
• Stores: None (online only)
• SIM options: Physical SIM and eSIM

Twigby Plans and Pricing

Twigby keeps its plan lineup simple with four preset tiers. All prices include taxes and fees -- what you see is what you pay.

The pricing is competitive on paper. The $15 Basic plan undercuts most Verizon MVNOs for light users, and the $25 Plus plan offers a reasonable 15GB with unlimited talk and text. The $35 Premium tier gives you the most data at 35GB, but that is where the ceiling hits. There is no true unlimited option. Once you exhaust your data, speeds throttle significantly.

Where the Pricing Falls Short

The problem is not the prices themselves -- it is the gaps between them. Need 8GB of data? You are stuck paying $25 for 15GB. Need 20GB? You jump to $35 for 35GB. This inflexibility costs real money over time.

Compare this to Tello, where you can build exactly what you need:

Over a year, the inability to right-size your plan can cost you $60 to $144 in unnecessary spending. Twigby's taxes-included pricing softens this somewhat, but it does not eliminate the structural disadvantage.

Our 11-Point Scoring Breakdown

We evaluate every carrier using an objective 11-point methodology. No subjective opinions, no gut feelings -- just criteria that matter to real users. Here is how Twigby performed:

The 7.6 score lands Twigby squarely in the "average" category. It is not a bad carrier -- the security features and taxes-included pricing are genuinely valuable. But the two zeroes on build-a-plan and true unlimited drag the score down significantly. For context, Visible scores 10/11 and Tello scores 9.5/11.

Network Coverage and Speed Tests

Twigby runs on Verizon's network, which remains the strongest option for rural and suburban coverage in the US. You get access to the same towers as Verizon postpaid customers, though MVNO traffic is deprioritized during congestion.

Real-World Speed Tests

We tested Twigby's performance across multiple environments:

Speed analysis: Twigby delivers typical Verizon MVNO performance. Suburban and off-peak urban speeds are more than sufficient for any normal use case. Rush hour drops to around 20 Mbps, which is still perfectly usable for streaming, browsing, and video calls. Rural performance at 30 Mbps is strong -- this is where Verizon's network advantage over T-Mobile shows up clearly.

The 42ms ping during rush hour is worth noting for gamers or anyone sensitive to latency. It is not terrible, but it is noticeably higher than off-peak.

Verizon Coverage Strengths

• Best-in-class rural coverage across the US
• Reliable 5G in most major metropolitan areas
• Strong building penetration with low-band spectrum
• Consistent performance across long road trips

Verizon Coverage Weaknesses

• Deprioritization hits MVNO users during peak hours
• Some congestion in dense urban areas
• 5G Ultra Wideband limited to specific urban zones

Security Assessment

This is where Twigby genuinely impresses. Security is often an afterthought for budget carriers, but Twigby covers the essentials well.

Twigby has never suffered a data breach -- a claim that carriers like Boost Mobile and Cricket Wireless cannot make. Both 2FA and SIM PIN protection are available, which guards against SIM swap fraud. This puts Twigby ahead of Visible on the security front (Visible lacks SIM PIN).

However, security alone is not a reason to choose Twigby. Tello matches its security profile completely while offering significantly more plan flexibility. You do not have to sacrifice security to get a better carrier.

Customer Service

Twigby maintains responsive customer service despite being a smaller carrier. This is one area where smaller MVNOs sometimes outperform the giants -- fewer customers means less hold time.

Support channels:

• Phone support: Available during business hours (Eastern time)
• Email support: Typically responds within 24 hours
• Online help center: Basic but covers common questions
• No live chat: A gap compared to carriers like Visible and Tello

What works well: Direct phone support is responsive, and email inquiries are handled within a day. The smaller customer base means you are less likely to sit in a queue.

What is missing: No live chat option is a notable omission in 2026. The smaller user base also means less community support -- fewer Reddit threads, YouTube reviews, and forum discussions to troubleshoot common issues on your own.

Twigby vs. the Competition

Twigby vs. Visible

Verdict: If you want Verizon coverage and use more than minimal data, Visible is the clear winner. True unlimited data, unlimited hotspot, and a higher overall score make Visible superior for most users. Twigby's only advantages are SIM PIN security and the $15 entry-level plan for very light users.

Twigby vs. Tello

Verdict: Tello wins for most users. The build-a-plan flexibility, free international calling, and lower entry price more than compensate for Tello's lack of taxes-included pricing. Twigby's only structural advantage is Verizon's rural coverage -- relevant if you live outside T-Mobile's footprint.

Twigby vs. US Mobile

Verdict: US Mobile beats Twigby on flexibility and network options. Twigby's taxes-included pricing is its only advantage here, and US Mobile's broader feature set earns it a significantly higher score.

Who Should Get Twigby?

Better Alternatives to Consider

Before committing to Twigby, evaluate these higher-scoring options:

For Verizon Unlimited: Visible (10/11)

Visible offers everything Twigby does on the Verizon network plus true unlimited data, unlimited hotspot, and a significantly higher score. At $25/month with taxes included, it is the gold standard for budget Verizon service.

For Maximum Flexibility: Tello (9.5/11)

Tello's build-a-plan system lets you craft the exact plan you need. Free international calls to 60+ countries, plans from $10/month, and strong security features make Tello the best value MVNO for T-Mobile users.

For Multi-Network Choice: US Mobile (9.5/11)

US Mobile gives you access to all three major networks with build-your-own options. Taxes are not included, but the flexibility and network choice more than compensate.

How to Sign Up for Twigby

If Twigby fits your specific needs, here is how to get started:

1. Visit Twigby's website and check coverage in your area
2. Choose a preset plan -- Basic ($15), Standard ($20), Plus ($25), or Premium ($35)
3. Check device compatibility -- most unlocked Verizon-compatible phones work
4. Order your SIM card -- physical SIM or eSIM if supported
5. Port your number from your current carrier (optional but recommended)
6. Activate service and set up your account
7. Enable security features -- set up your SIM PIN and enable 2FA immediately

Important: Choose the plan tier that covers your typical usage with a small buffer. Since you cannot customize between tiers, slightly overpaying for data headroom is better than consistently running out.

Frequently Asked Questions

Is Twigby a good carrier?

Twigby is a legitimate, functional carrier that scores 7.6/11 in our testing. It is average -- solid fundamentals, but outperformed by competitors like Visible (10/11) and Tello (9.5/11).

Does Twigby include taxes in its prices?

Yes. All Twigby plans include taxes and regulatory fees. The price advertised is the price you pay -- no surprises on your bill.

What network does Twigby use?

Twigby operates primarily on Verizon's network, giving you access to Verizon's 4G LTE and 5G coverage. This is the same infrastructure used by Verizon postpaid customers.

Can I customize my Twigby plan?

No. Twigby only offers four preset plan tiers. You cannot adjust data, talk, or text amounts independently. If you want plan customization, Tello is the better choice.

Is Twigby better than Visible?

For most users, no. Visible offers true unlimited data on the same Verizon network for $25/month and scores 10/11. Twigby is only preferable if you need a very cheap plan ($15 for 2GB) or want SIM PIN security.

Is Twigby better than Tello?

Only if you specifically need Verizon coverage. Tello scores 9.5/11, offers full plan customization, free international calls, and lower prices for equivalent data. For T-Mobile coverage areas, Tello is objectively better.

Does Twigby have 5G?

Yes. 5G access is included on all Twigby plans where Verizon's 5G coverage is available. Your phone must support Verizon 5G bands.

Does Twigby have good customer service?

Yes. Twigby offers responsive phone and email support. The lack of live chat is a gap, but direct support interactions are generally positive and timely.

Is Twigby secure?

Yes. Twigby offers both 2FA and SIM PIN protection with no data breach history. This is a genuine strength -- many budget carriers cannot match this security profile.

What is the cheapest Twigby plan?

The Basic plan costs $15/month for 2GB of data with unlimited talk and text, taxes included. This is competitive for very light users.

Does Twigby have hotspot?

Yes, hotspot is included but with limited data allotments tied to your plan tier. Heavy hotspot users should consider Visible, which offers unlimited hotspot.

Can I keep my phone number with Twigby?

Yes. Twigby supports number porting from any carrier. You will need your current carrier's account number and transfer PIN.

Does Twigby have family plans?

Twigby offers some multi-line options, but family plan pricing is more limited compared to larger carriers like Visible or Tello.

What phones work with Twigby?

Most unlocked phones compatible with Verizon's network work with Twigby. This includes most modern smartphones from 2019 onward. Check compatibility on Twigby's website before ordering.

Does Twigby have a contract?

No. Twigby is a no-contract carrier. You can cancel at any time without early termination fees or penalties.

What happens when I hit my data cap on Twigby?

Once you exhaust your plan's data allotment, speeds are throttled significantly. You can still use data, but at reduced speeds until your next billing cycle.

Final Verdict

Twigby is a perfectly functional mid-tier carrier. It does the basics well: taxes-included pricing removes billing surprises, Verizon's network delivers strong coverage, and the security features (2FA, SIM PIN, no breaches) are genuinely above average for a budget carrier.

But "functional" and "recommended" are not the same thing. At 7.6/11, Twigby sits well below the carriers we actively recommend:

• Want Verizon with unlimited data? Visible scores 10/11 and gives you truly unlimited data, unlimited hotspot, and taxes included -- all for $25/month.
• Want flexibility and value? Tello scores 9.5/11 and lets you build a custom plan from $10/month with free international calls to 60+ countries.
• Want multi-network options? US Mobile scores 9.5/11 with access to all three major networks and build-a-plan customization.

Twigby's rigid preset plans mean you are almost always paying for data you do not use. In a market full of carriers that let you tailor your plan to your actual needs, that inflexibility is a significant drawback. The taxes-included pricing and security features are nice, but they are not unique to Twigby -- Visible includes taxes too, and Tello matches its security profile.

Unless you have a very specific use case -- extremely light data usage on Verizon's network with a strong preference for preset simplicity -- there is a better carrier for you.

Disclosure: We may earn a commission if you sign up through our affiliate links, at no extra cost to you. This never influences our ratings or recommendations. Twigby earned its 7.6/11 score through our objective 11-point methodology. Learn more about how we score carriers.